Service Desk Support

Work for us

Back to overview

Service Desk Support

full-time | brussels
0

Job description

The mission is to provide some support 1st and 2nd line to the European Commission’s users.

Some of the tasks:

  • Making an initial assessment of incidents, attempting to resolve
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources

Your skills

Minimum requirements:

  • Experience in a similar job
  • Excellent knowledge of all around IT
  • Experience with ticketing system
  • In depth knowledge of Microsoft Office
  • Capable of working in an international and a multicultural environment
  • Fluent English and French

Nice to have

  • Knowledge of/or experience in ITIL environment is a big advantage
  • Team player and strong communication skills

Offer

  • The opportunity to evolve in an international and multi-cultural environment
  • A prestigious reference such as the European Commission
  • Attractive salary package / rate
  • Personal Development, training, grow, creative freedom
  • Incentive, team building
Reviews

Send us your CV

Files must be less than 2 MB.
Allowed file types: jpg jpeg png txt pdf doc docx.
Please fill in the fields with an *

We’re committed to your privacy at Cronos International and have always believed that in order to give you the best user experience, we should be clear and transparent about what information we collect and use and how we protect it. By sending personal information you agree to our Privacy statement that reflects our commitment to the high standards of transparency established by new European Union law, the General Data Protection Regulation (GDPR).

Send us your CV

Please fill in the fields with an *

We’re committed to your privacy at Cronos International and have always believed that in order to give you the best user experience, we should be clear and transparent about what information we collect and use and how we protect it. By sending personal information you agree to our Privacy statement that reflects our commitment to the high standards of transparency established by new European Union law, the General Data Protection Regulation (GDPR).

Let’s get in touch!

Any questions regarding Cronos International or our job offers?
We are happy to answer them.

Contact us now Send us your e-mail