Workstation Admin Senior

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Workstation Admin Senior

full-time | brussels

Job description

The candidate will work into a department at the European Commission. The mission of the unit is to ensure an orderly resolution of failing banks with minimum impact on the real economy and the public finances of the participating Member States and beyond.

The Workstation Administrator will be part of a team composed by other workstation and system administrators and reports to the ServiceDesk Manager.

Some of the tasks:

  • Provide technical assistance over the phone or by mail and support for incoming queries and issues related to the network, computer systems, software, and hardware
  • Recording incidents in the Service Management Tool
  • Instruct end users on ICT services, develop documentation and written instructions
  • Maintaining existing User guides
  • Train computer users
  • Maintain daily performance of computer systems
  • Install, move, modify, and repair computer hardware and software for users
  • Participating in development of Windows 10 Operating system images
  • Maintaining content in knowledge database system

Your skills

Minimum requirements:

  • Bachelor Degree in Computer Sciences or equivalent by experience
  • 3-5 years of relevant professional experience in the IT sector
  • ITIL V3 Foundation Certified
  • Experience in using tools such a MDT, SCCM 2007/2012, WAIK/Windows ADK etc
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications (Omnitracker)
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support

Nice to have:

  • Intermediate - Advanced knowledge of the Microsoft Office Suite 2013/2016, certifications
  • Proven working knowledge with Cisco Collaboration technologies (Voice, Video, Presence, Contact 
Center) is an asset
  • Have one or more of Microsoft/Cisco certifications


  • The opportunity to evolve in an international and multi-cultural environment
  • A prestigious reference such as the European Commission
  • Attractive salary package / rate
  • Personal Development, training, grow, creative freedom
  • Incentive, team building

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