Service Desk Support

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Service Desk Support

full-time | brussels

Job description

The mission is to provide some support 1st and 2nd line to the European Commission’s users.

Some of the tasks:

  • Making an initial assessment of incidents, attempting to resolve
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources

Your skills

Minimum requirements:

  • Experience in a similar job
  • Excellent knowledge of all around IT
  • Experience with ticketing system
  • In depth knowledge of Microsoft Office
  • Capable of working in an international and a multicultural environment
  • Fluent English and French

Nice to have

  • Knowledge of/or experience in ITIL environment is a big advantage
  • Team player and strong communication skills


  • The opportunity to evolve in an international and multi-cultural environment
  • A prestigious reference such as the European Commission
  • Attractive salary package / rate
  • Personal Development, training, grow, creative freedom
  • Incentive, team building

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